Q: What products does [Trnchs online shopping website] sell?

We offer a wide selection of general merchandise including kitchen and dining items, household essentials, personal care products, office and school supplies, pet supplies, seasonal and party items, health and wellness products, garden and outdoor supplies, and much more.

Q: Do you offer wholesale pricing?

Yes! We offer competitive wholesale pricing for verified businesses, resellers, and organizations. Open a wholesale account by emailing support@trnchs.com with your business information and resale certificate.

Q: Do you ship internationally?

Yes, we ship to select countries outside the United States. International orders may be subject to import duties, taxes, and customs fees, which are the buyer's responsibility. See our Shipping Policy for details.

Q: Are your products authentic?

Yes. We source directly from authorized manufacturers, distributors, and brand partners. We never sell counterfeit products. Each listing indicates the product's authenticity status.

Q: How do I place an order?

Browse our website, add items to your cart, and proceed to checkout. You do not need an account to place an order, though creating one allows you to track orders and save your information.

Q: Can I modify or cancel my order?

Contact us as soon as possible at support@trnchs.com. We will accommodate your request before the order ships.

Q: What payment methods do you accept?

Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and BNPL options (Affirm, Klarna, Afterpay). Wholesale accounts may also qualify for Net-30 terms. See our Payment Policy.

Q: Is my order information secure?

Yes. All transactions use SSL/TLS encryption and our payment processing is PCI DSS compliant. See our Privacy Policy.

Q: How long does shipping take?

Processing: 1–3 business days. Delivery: Standard 5–10 days, Expedited 2–5 days, Overnight 1–2 days. Wholesale bulk orders may ship via freight. See our Shipping Policy.

Q: Do you offer free shipping?

Yes! Free standard shipping on domestic orders over [$30.00].

Q: How can I track my order?

You will receive a shipping confirmation email with tracking number and link. You can also track orders by logging into your account.

Q: What if my package is lost or damaged?

Contact us at support@trnchs.com with your order number and photos of any damage (within 48 hours of delivery).

Q: What is your return policy?

We accept returns within 30 calendar days of delivery for most items in original, resalable condition. See our Return Policy for full details.

Q: How do I initiate a return?

Log in to your account and select "Request Return," email support@trnchs.com .

Wholesale returns are subject to the same 30-day window. Partial returns may incur a 5% restocking fee. Contact your account manager at support@trnchs.com.